Shipping
We ship within the United StatesFree shipping on orders $99+to the contiguous US (automatic at checkout when the threshold is met) Orders under $99 ship at standard rates shown at checkout
Processing times and carrier options will be confirmed at launch You’ll receive tracking when your order ships
Returns
We recommend a30 day happiness windowfrom delivery for unused or lightly used items in original condition Opened vs unopened return details will be finalized with ops before launch
Leak replace promise
If a tile leaks due to a manufacturing defect under normal indoor supervised use, contact us for a replacement under our leak replace promise (separate from preference returns)
Damage in transit
Please photograph packaging and product damage within 48 hours of delivery and contact us so we can help with a claim
Policy language may be refined with legal counsel before public launch Contiguous US free shipping threshold: $99